Last updated on 11th Dec,2024
Domain and its subsidiaries and affiliates (collectively 'CMC') provide you access to a variety of services, including, but not limited to, the CMC website, CMC mobile application and all services available through our website (collectively ‘Services’). These TERMS OF USE (TERMS) govern access to and use of CMC’s Services. The term 'CMC' or 'us' or 'we' or 'our' or 'company' or 'CMC' refers to the owners, managers and employees of Chhindwara Municipal Corporation. The term ‘you’ refers to the user or viewer of CMC’s Services.
These TERMS apply to your use of CMC's Services. Please read them carefully for, by using CMC Services, you agree to be bound by them.
SERVICE USE GUIDELINES
What you see on our Services may be protected by one or more laws regarding intellectual property.
CONTENT
The CCRS (Comprehensive Complaint Redressal System) is a web based enterprise solution that allows Municipal Corporation to enhance citizen satisfaction through comprehensive service management and efficient service delivery.
CCRS automates entire complaint process right from registration to closure. It also enforces service level policies to ensure the complaint gets attended by right department, within desired timeline and gets escalated to higher authorities for their attention and intervention, on non-compliance of service level / quality. Once a complaint is registered with the system, it is assigned to a concerned area officer dealing with the reported problem. The system automatically sends an SMS to officer alerting him on the complaint for taking required actions.
The officer is expected to resolve the complaint within a specified period. Once a complaint is resolved, the officer marks the complaint closed in the system. The citizen receives an SMS confirming resolution of the complaint. If the citizen is not satisfied; he/she can request to re-open the complaint, which then escalates to the higher authority.
We reserve the right to remove, edit, modify or unpublish any content on our platforms without any notice. CMC adheres to fair use policy for content that it receives from other sources. CMC is not responsible for any, loss financial or personal, that you may incur as a result of the unauthorized use of your account or account information. We do not hold any liability for the accuracy, inaccuracy, completeness, incompleteness, alteration, modification or timeliness of the content that is available on our platform. You promise to use the Service only for lawful purposes and to not violate the rights of third parties. Our Community Guidelines, which are part of these TERMS, contain more information about the acceptable and unacceptable uses of the Service. We have zero tolerance for content that doesn’t comply with our community guidelines. Any such unacceptable use, including posting or collecting content that is obscene, pornographic, gory, illegal, threatening or harassing, excessively violent or promoting the harm of self or others, may result in immediate termination of your account and suspension of Service access in the future.
YOUR CONTENT
You can comments on CMC. By posting such content, you give us permission to use
it to do what we reasonably believe necessary to provide our Service both now and
in the future, including storing, displaying, reproducing and distributing your
content. This might also include promoting your content with partner companies or
services for broader broadcast, distribution or publication via CMC. You’re responsible
for the content you publish through CMC and assume all risk associated with it,
including anyone else’s reliance on its accuracy or legal claims that might stem
from publication. By posting content on CMC, you represent that you have the
necessary rights to publish that material, and that doing so doesn’t conflict with
any licenses you may have granted to others. We don’t always pre-screen everyone’s
content. However, we have the right to review, edit, modify and remove any content
on CMC for any reason. We assume no liability for anything that you or anyone
else publishes through CMC. CMC also contains links to websites, services,
content and advertisements that we don’t own or control. We don’t necessarily endorse
or assume responsibility for that stuff, either. CMC may display advertisements
along with your content in future. We are not bound to share the revenues earned
through such advertisements with you.
PRIVACY
Our Privacy Policy explains our collection and use of information on the Service,
including information you may consider personal. You consent to the information
practices described in that policy as it may be updated from time to time.
SECURITY
We take the security of CMC very seriously. We use reasonable practices to protect
the security of your account and the data associated with it, but we can’t guarantee
that someone won’t be able to defeat our security measures. Please let us know immediately
if you discover any compromise of your account. We always keep a lookout for security
loopholes in CMC. If you discover vulnerability in our service, we would be grateful
if you let us know immediately. To report vulnerability, please email comm-cdw@mp.gov.in
ELIGIBILITY
As per Indian laws, the user(s) must be at least 12 years of age to be eligible
to use our services. In case you are from outside India and below the age of 12,
kindly use CMC under parental guidance.
COPYRIGHT
CMC respects the intellectual property rights of others and expects users of
the Services to do the same. We will respond to notices of alleged copyright infringement
that comply with applicable law and are properly provided to us. If you believe
that your content has been copied in a way that constitutes copyright infringement,
please send us an email on comm-cdw@mp.gov.in with your contact information.
We reserve the right to remove content alleged to be infringing or otherwise illegal
without prior notice and at our sole discretion. In appropriate circumstances, CMC
will also terminate a user’s account if the user is deemed to be a repeat infringer.
CHANGES TO OUR SERVICE
CMC is always evolving and (hopefully) getting better. As a result, we may change,
eliminate or restrict access to our services or any part of our service at any time,
for any reason, with or without advance notice. And we may do so with respect to
one, some or all of our users.
DISCLAIMERS
CMC is provided “as is” without any warranties, express or implied. CMC disclaims
all warranties and conditions of merchantability, fitness for a particular purpose
and non-infringement.
LIMITATION OF LIABILITY
To the fullest extent allowed by law, CMC shall not be liable for any indirect,
incidental, special, consequential or punitive damages, or any loss of profits or
revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill
or other intangible losses resulting from: (A) your access to, use of, inability
to access or inability to use CMC; (B) any third-party conduct or content on
CMC, including any defamatory, offensive or illegal conduct of third parties;
or (C) any unauthorized access, use or alteration of your content.
ARBITRATION
If you become disgruntled with CMC for any reason, we’d like the opportunity
to work out our differences informally. We strongly encourage you to contact us
at comm-cdw@mp.gov.in and we’ll do our best to resolve the dispute in good
faith.
JURISDICTION
The terms of this agreement are exclusively based on and subject to Indian law.
You hereby consent to the exclusive jurisdiction and venue of courts in Chhindwara,
India in all disputes arising out of or relating to the use of CMC Services.
The use of Services is unauthorized in any jurisdiction that does not give effect
to all provisions of these TERMS, including without limitation this paragraph.
ENTIRE AGREEMENT
These TERMS and our Privacy Policy constitute the entire agreement between you and
CMC. If any provision of these TERMS is found to be unenforceable, the remaining
provisions will continue to be in full force and effect.
MODIFICATION
These TERMS may be modified from time to time. You agree to accept any changes or
revisions to these TERMS by continuing to use CMC.
CONTACT
We welcome all questions, concerns and feedback you might have about these terms.
If you have suggestions for us, let us know at comm-cdw@mp.gov.in
PRIVACY POLICY
Here we will try our best to explain you in simple terms what information we collect
about you, what we use it for, and the few situations in which we share it with
others. Please read this privacy policy carefully. It applies to all interactions
you have with CMC Services.
THE INFORMATION WE COLLECT
You don’t need to create an account to see the content available on our services.
However, if you want to contribute and interact, we will ask you to create an account.
Your user profile helps you customize your account and submit your content to be
viewed by other CMC users. In future you may be able to connect to other CMC
users or other users can connect with you. Your profile may automatically include
your name and username. To help you connect with other CMC users and to personalize
your CMC experience, we may ask for additional information, including your name,
address, email id, Mobile No, IMEI No., photograph and advertise id of your mobile
device. We receive some other information automatically when you use CMC. This
includes data such as your device, software, operating system, your IP address and
the date and time of each request you make to CMC and also access camera, location
info through GPS, Photo Gallery. To make your CMC experience better, we collect
information about how you view and contribute content through CMC.
HOW WE USE AND DISCLOSE YOUR INFORMATION
A big part of CMC is sharing content you find interesting. That’s why your CMC
profile and the comments you post are all public. Aside from that, we use your information
to keep CMC running, better understand how you use our service, customize your
experience, prevent abuse and improve CMC. We share your personally identifiable
information only under these circumstances:
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With your consent, after letting you know what information will be shared, and with
whom.
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If we believe it’s reasonably necessary to comply with a law, regulation or legal
process. If we’re going to release your information, our policy is to provide you
with reasonable advance notice under the circumstances unless we’re prohibited from
doing so by law or court order. We may disclose your information without giving
you prior notice if we believe it’s necessary to prevent imminent and serious bodily
harm to a person. Nothing in this privacy policy is intended to limit any legal
objections or defenses you might have to efforts by third parties to compel disclosure
of your information, including legal orders from the government.
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To third parties helping us offer and improve our service, such as those providing
CMC certain technical tools and analytics that help us understand how people
use CMC so we can make it better.
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If we sell, transfer or otherwise share some or all of our assets, including the
information identified in this privacy policy, in connection with a merger and acquisition.
We may also share non-personally identifiable, non-aggregate information with companies
that help us improve our services, (such as research companies and analytics providers).
As with your personally identifiable information, we require that such companies
observe the limitations in this privacy policy.
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We may disclose aggregate information about how our users use CMC in a manner
doesn’t identify you individually.
LIMITED PERMISSION TO COPY
CMC grants you permission to only access and make personal use of the Services and
you agree not to, directly or indirectly download or modify/alter/change/amend/vary/transform/revise/translate/publish
or otherwise disseminate any content on CMC Services, or any portion of it; or
delete or fail to display any promotional taglines included in the Services either
directly or indirectly, except with the express consent of CMC. However, you may
print or download extracts from these pages for your personal/individual, non-commercial
use only. You must not retain any copies of these pages saved to disk or to any
other storage medium except for the purposes of using the same for subsequent viewing
purposes or to print extracts for personal/individual use.
WEB STORAGE AND TRACKING POLICY
Some publishers or other third-party services that we partner with may use cookies,
web beacons or other technologies to keep track of your Internet activity. Please
note that this privacy policy explains CMC’s policies only, and doesn’t cover the
practices of other services. Some browsers make it possible for you to signal that
you don’t want your Internet browsing activity to be tracked. The Internet community
hasn’t reached a consensus on how to best honor these signals, so we don’t respond
to Do-Not-Track requests at this time.
CHANGES TO THIS PRIVACY POLICY
As CMC continues to develop, we may decide to revise this privacy policy from
time to time. The most current version will govern our use of your information.
You agree to accept any changes or revisions to this privacy policy by continuing
to use CMC.